Support & Information

Everything you need
to know.

Answers to your questions about ordering, delivery, product authenticity, consultations, payment, and our policies all in one place.

8 questions answered
6 categories covered
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Ordering 2 questions

Placing an order with Bravion Resources is simple and personal, there is no automated checkout. Every order goes through a direct conversation so Uchechukwu can confirm availability, answer any questions, and give you the exact total including delivery to your location.

Here is how it works, step by step:

  • Browse the collection on the Shop page, or fill in the Fragrance Finder form if you would like a personalised recommendation before deciding.
  • Once you have chosen, reach out via WhatsApp (+234 909 063 7220), Instagram DM (@uche_noseit), or the contact form on this site.
  • Uchechukwu will confirm product availability, provide your delivery fee based on your state, and send you a complete order total.
  • You make payment via bank transfer. Your order is confirmed the moment payment is received account details are provided at this stage.
  • Your fragrance is carefully packaged and dispatched within 1 to 2 business days.
Response time: All enquiries are answered within 24 to 36 hours. WhatsApp is typically the fastest route for a quick back-and-forth.
Start an order on WhatsApp →

Absolutely that is exactly what the Fragrance Finder is for. Many of Bravion Resources' best client relationships begin not with a purchase, but with a question.

Fill in the free Fragrance Finder form it takes less than 3 minutes, and share details about your scent preferences, lifestyle, budget, and occasion. Uchechukwu will personally review your profile and respond within 24 to 36 hours with curated recommendations matched specifically to you.

You are under no obligation to buy. The consultation is completely free, and it is a genuine conversation not a sales pitch.

Free service No purchase required 24–36 hr response
Take the free Fragrance Finder →
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Delivery 1 question

Bravion Resources delivers worldwide — wherever you are, we will arrange delivery to your location.

Dispatch timeline: Once your payment is confirmed, your order is packaged and dispatched within 1 to 2 business days.

Delivery timeline: After dispatch, delivery timelines vary depending on your location worldwide. We will provide you with tracking details so you can monitor your order every step of the way.

Courier partners: We use trusted international and local courier partners to ensure safe and reliable delivery to your door.

  • All orders are carefully packaged to protect the fragrance bottle during transit.
  • You will receive tracking information from the courier after dispatch.
  • Delivery fees are calculated individually based on your location and are communicated to you before you confirm your order, there are no hidden charges.
Please note: Delivery timelines are estimates provided by our courier partners. While we dispatch promptly, factors outside our control, such as public holidays or courier network delays may occasionally extend delivery times. We will always keep you informed.
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Products 2 questions

Yes without exception. Every single fragrance listed by Bravion Resources is 100% authentic and sourced through verified, legitimate channels. We do not carry counterfeits, inspired-by copies, or any fragrance of uncertain origin.

As someone with 18 years of personal fragrance experience, Uchechukwu's ability to identify authentic versus fake is not just a matter of policy it is second nature. Every bottle is personally assessed before being offered to a client.

What authentic means in practice:

  • New sealed bottles come with intact cellophane, original batch codes, and matching box and bottle markings.
  • Decants are drawn from the same authenticated full bottles, clearly labelled with the source fragrance, house, and volume.
  • Pre-loved bottles are verified for authenticity and accurately described — including remaining volume and any cosmetic wear to the bottle or box.
Our sourcing promise: We would rather not stock a fragrance than stock one we cannot fully verify. If a product is listed, it is because Uchechukwu is personally confident in its origin and quality.

A decant is a smaller quantity of a perfume transferred from an authentic, sealed full bottle into a clean, labelled travel spray or vial. Think of it as a generous sample enough to wear properly across multiple occasions and evaluate the fragrance on your own skin across different conditions.

Why decants are genuinely useful:

  • Luxury niche fragrances can cost $85–$300+ for a full bottle. A decant lets you live with a scent for 1 to 3 weeks before committing to that investment.
  • Fragrance performs differently on different skin types. A decant gives you the time to discover how a scent develops on your skin not just in a shop or from reviews.
  • They are perfect for travel, gifting a taster, or building a varied collection without the cost of multiple full bottles.
  • All our decants come from authentic, verified source bottles not a separate batch so the scent is identical to what is in the full bottle.
From authentic bottles Explore before you invest Available in 2ml – 30ml

Whether a decant is worth it depends on how familiar you already are with the fragrance. If it is something new, unknown, or a significant investment yes, a decant first is almost always the smarter choice.

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Consultations 1 question

A fragrance consultation with Bravion Resources is a free, personalised service — not a generic quiz result or a chatbot reply. It is a real conversation with Uchechukwu, a Registered Nurse with 18 years of fragrance experience and a genuine passion for helping people discover scents that match who they are.

What happens during a consultation:

  • You fill in the Fragrance Finder form sharing your preferences — fragrance families you love or hate, occasions you wear fragrance for, projection and longevity preferences, budget, and any fragrances you already own or have tried.
  • Uchechukwu personally reviews your profile and cross-references it against the current inventory and her broader fragrance knowledge.
  • Within 24 to 36 hours, you receive a thoughtful response, typically via WhatsApp or email with specific recommendations, reasons why each scent suits your profile, and guidance on whether a decant or full bottle is the right starting point for each.
  • You can ask follow-up questions, share feedback on the recommendations, and refine until you feel genuinely confident before purchasing anything.
Healthcare advisory: Uchechukwu also offers general wellness and healthcare advisory consultations as a Registered Nurse (RN, MSN). This is a separate service — visit the Consultation page for more information and to note that healthcare advisory content is for informational purposes only and does not replace advice from a licensed physician.
Start your free consultation →
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Payment 1 question

Bravion Resources currently accepts bank transfer only. This is the most secure, traceable, and fraud-resistant method for both parties, and is how the majority of trusted personal shopping businesses operate in Nigeria.

Here is exactly how the payment process works:

  • After you confirm which fragrance(s) you want, Uchechukwu will provide a full order total the product price plus your delivery fee to your specific location.
  • Bank account details are provided at this stage. You make a direct bank transfer for the full amount.
  • Once payment is confirmed (usually within minutes to a few hours), your order status moves to confirmed and preparation begins.
  • Your fragrance is dispatched within 1 to 2 business days of payment confirmation.
Important: Full payment is required to confirm your order. We do not hold stock on partial payments or verbal commitments. This ensures fairness for all customers and allows us to dispatch promptly once payment lands.

There are no card fees, platform surcharges, or hidden charges. The total you are quoted is the total you pay. Nothing more.

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Policies 1 question

All sales at Bravion Resources are final. We do not offer refunds once payment has been confirmed and the product has been dispatched from our location.

We hold this policy because every fragrance we sell is personally verified as authentic and accurately described before listing. We invest real time in the consultation and ordering process to ensure you feel confident and well-informed before purchasing, which is why we strongly recommend using the free Fragrance Finder or requesting a decant first if you are uncertain about a full bottle.

The one exception, damaged or incorrect items:

  • If your order arrives visibly damaged in transit, please contact us within 48 hours of delivery with clear photographs of the packaging and product.
  • If an incorrect item was sent due to an error on our part, contact us within 48 hours with photographs.
  • Each case is reviewed individually and resolved fairly, whether that is a replacement, a partial refund, or another arrangement we agree on together.
Our commitment to you: We would rather you take the time to be sure before you buy than regret a purchase. That is why the consultation, decant options, and detailed product descriptions all exist, to protect your investment and our trust.
Still have questions?

We're a real person
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No chatbots. No automated replies. If your question isn't answered above, reach out directly, Uchechukwu responds to every enquiry personally within 24 to 36 hours.